Right of withdrawal
Right of withdrawal/Withdrawal form
1. Right of withdrawal
If you are a consumer (§ 13 German Civil Code), you can exercise your right of withdrawal within a period of 14 days (see information on the right of withdrawal).
Please note that the right of withdrawal is not possible in the event of:
delivery of unfinished products and for the production of which an individual choice or arrangement by the consumer is decisive or products clearly made to measure for the personal needs of the consumer,
delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if the seal has been removed after delivery,
delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery,
delivery of newspapers, magazines or illustrated periodicals, with the exception of subscription contracts.
Information on the right of withdrawal
Right of withdrawal
The customer has the right to withdraw from this contract within fourteen days, without stating any reasons. The withdrawal period is fourteen days from the date on which the customer or a third party designated by the customer, other than the carrier, takes possession of the last item.
To exercise the right of withdrawal, the customer must inform us (Thomann GmbH, Hans-Thomann-Straße 1, 96138 Burgebrach, Germany, telephone: 09546-9223-476, fax: 09546-9223-8399, email: sc.cc@thomann.de) of their decision to withdraw from the contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.
To comply with the withdrawal period, it is sufficient for the customer to send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we are required to refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and in any case no later than fourteen days from the date on which we receive your notification of withdrawal from the contract. For this refund, we will use the same payment method used by you in the original transaction, unless otherwise expressly agreed; under no circumstances will you be charged for this refund. We may refuse to refund until we receive the goods back or until you provide proof of having returned the goods, whichever is earlier.
The customer must return or deliver the goods to us immediately, and in any case no later than fourteen days from the date on which they informed us of their withdrawal from the contract. The deadline is considered met if the customer ships the goods before the fourteen-day period expires. We will cover the costs of returning the goods.
The customer must assume liability for any loss in value of the goods only if such loss in value is attributable to handling that is not necessary for checking the quality, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal is not possible in case of
delivery of unfinished products and for the production of which an individual choice or arrangement by the consumer is decisive or products clearly made to measure for the personal needs of the consumer,
delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if the seal has been removed after delivery,
delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery,
delivery of newspapers, magazines or illustrated periodicals, with the exception of subscription contracts.
2. Model withdrawal form
Here you can download a sample withdrawal form in PDF format (Adobe Acrobat Reader required) and use it to exercise your right of withdrawal. Simply return the completed withdrawal form to us by post, fax, or email.